API Reference

CIBIL Error Codes

Error CodeMeaning
INVALID_OFFER_IDCIBIL provided Onefin Code is invalid.
(Contact us typically it won’t come).
DUPLICATEPARTNER CUST_CODEThis ID already exist with some different Customer.
SSN_EXISTSThe Customer is already exist with different ID please send the correct ID.
CUSTOMER_LOCKEDThe Customer is locked in the CIBIL database.
Please contact us for this issue.
FAILURE/FaliureGeneric failure.
It will come if customer’s data is invalid.
NO_HITIf the bureau cannot find a credit report that matches the consumerI. Please provide the valid data of the customer.
SERVICE_ERROR/ ServerErrorGeneric service error. It will come if customer data invalid or OTP is invalid or if CIBIL faces some issue.
PARTNER_CUST_CODE_NOT_FOUNDNo consumer is enrolled with the id sent in request. Please check the data and send it again.
CHALLENGE_NOT_INPROGRESSCustomer IV status(IV status is equal to theStage Choices ) is not success and the partner is trying to pull a report. Please authenticate the customer. Please authenticate the customer and then try to pull the report.
LEGAL_COPY_NOT_FOUNDIf the user_concent does not send true then the LegalCopyStatus as “Reject”. Consumer must accept legal copy.
INVALID_AUTH_DATAIf Partner sends Aadhaar/Universal ID in FulfillOffer. Failure of "Aadhaar/Universal ID type not allowed" is returned.
NO_USER_CONSENT_TO_SHARE_DATAIf the value in request for UserConsentForDataSharing is "false". Consumers must accept consent to share data with the partner.